Welcome to Cerave Shop’s FAQ page! We’re here to help you navigate your beauty journey with ease. Below, you’ll find answers to common questions about our products, delivery, payments, and more. If you don’t see what you’re looking for, feel free to reach out to our support team.
Product Questions
What types of beauty and skincare products do you offer?
We provide a wide range of premium beauty and skincare items from top brands like CeraVe, Beauty of Joseon, Anthony, and more. Our menu includes everything from moisturizers and serums to makeup tools and cosmetics, all curated for quality and authenticity.
Are your products authentic and high-quality?
Absolutely! At Cerave Shop, we prioritize authenticity and value. Every product is carefully checked and packaged to ensure you receive only genuine, high-quality items that meet our strict standards.
Do you have products for different skin types?
Yes, our selection includes options for various skin types, from sensitive to oily skin. Brands like CeraVe and Andalou Naturals offer solutions tailored to diverse needs, helping you achieve radiant, healthy skin.
Delivery and Shipping
What are your shipping options and costs?
We offer two convenient methods: Standard Shipping via DHL or FedEx for $12.95 (delivery in 10-15 days after dispatch) and Free Shipping via EMS for orders over $50 (delivery in 15-25 days after dispatch). This allows you to choose based on your timeline and budget.
How long does order processing take?
We take 1-2 days to process your order before shipping. This ensures each item is inspected and packaged securely for a safe delivery.
Do you ship to my location?
We ship globally but currently do not deliver to Asia and some remote areas due to logistical constraints. If you’re unsure, contact us at [email protected] for clarification.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email. You can use this to monitor your package’s journey with our reliable carriers like DHL, FedEx, or EMS.
Payments and Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and hassle-free transactions. Your payment information is protected to ensure a safe shopping experience.
Can I create an account to manage my orders?
Currently, we focus on a streamlined checkout process. For order inquiries or updates, please email us at [email protected], and we’ll assist you promptly.
Is my payment information secure?
Yes, we use trusted payment gateways to encrypt your data, so you can shop with confidence knowing your details are safe.
Returns and Refunds
What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unused and in original packaging. For details, email us at [email protected], and we’ll guide you through the process.
How do I initiate a return?
Contact our customer service team with your order details, and we’ll provide instructions on how to return items and process any refunds.
Are there any items that cannot be returned?
For hygiene reasons, opened cosmetics or skincare products may not be eligible for return. Please refer to our full policy or contact us for specifics.
General Inquiries
How can I contact customer service?
You can reach us at [email protected] for any questions about delivery, products, or policies. We’re here to help and aim to respond quickly.
What is your company address?
Our address is 518 Saint Francis Way, Milwaukee, US 53226. We’re based in the U.S. but serve customers worldwide (excluding Asia and remote areas).
Why should I trust Cerave Shop?
As your beauty confidant, we combine premium products with reliable delivery. Our partnerships with carriers like DHL and FedEx, along with a commitment to authenticity, ensure you get the best experience from order to doorstep.
Thank you for choosing Cerave Shop—where premium beauty meets hassle-free delivery. Start your journey to radiant skin today! If you have more questions, don’t hesitate to email us at [email protected].
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